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Please be sure to book your appointment as a registered patient.

Reminder: When asked for your ID number, please provide your health card number.

Clinic Appointment Policy

This policy takes effect on May 29th, 2025.

We have experienced several late and missed appointments without sufficient notice. Because of the physician shortage in British Columbia, appointment availability is limited. To serve our community fairly, appointments must be kept available for patients who attend as scheduled. Thank you for your understanding.

If you have an in-person appointment, please arrive at least 10 minutes before your appointment to allow time for parking and check-in. If you arrive late and more than half of your scheduled appointment time has passed, the doctor will be unable to see you, and you will need to reschedule. If you are unable to attend your appointment and do not cancel with at least 24 hours' notice, you will be charged a $50 fee.

If you have a phone appointment, the doctor will call you at the time your appointment is booked. Please keep your phone close and be ready to answer the call. If you are unable to attend your appointment and do not cancel with at least 24 hours' notice, you will be charged a $25 fee.

If you have a consultation appointment and are unable to attend, you must provide 24 hours’ notice or you will be charged a $75 fee. 

If you have a procedure appointment and are unable to attend, you must provide 24 hours’ notice or you will be charged a $120 fee.

Booking Troubleshooting Tips

We have experienced some errors with the online booking platform, which are being resolved. For now, if you are a registered patient and are unable to book as one, please book as an unregistered patient and our staff will link you to your existing files.

Occasionally, when you are logging back into the online booking platform, an error message may indicate that your login token is invalid. Please select the “start over” button in the bottom right corner.

We are currently undergoing a clinic name change from Elevate Medical to Lilium Medical Clinic. For the time being, the website domain shows the name Elevate Medical.